Last updated: June 7, 2026.

Effective date: these terms take effect upon the user's acceptance and remain in force for as long as the platform is used.

Important notice: this document contains general contractual information and does not constitute legal advice. We recommend that each user consult a legal professional to assess their particular situation.

These Terms and Conditions govern access to, use of and contracting for services on the LUXIPANEL platform, operated by LUXISOFT (hereinafter "LUXISOFT", "we" or "the operator"), domiciled in Colombia (contact and identification details in the contact section).

LUXIPANEL comprises: (i) the customer portal (registration, token purchases, server directory, support, blog, module marketplace and AI assistant); (ii) the LUXIPANEL administration panel, which the user self-hosts on their own server and manages by connecting directly from the portal or the apps; and (iii) the mobile and desktop applications with equivalent functionality.

By accessing, registering, purchasing, installing or using LUXIPANEL you accept these terms, the Privacy Policy and the Refund Policy. If you do not agree, you must not use the platform.

This agreement is interpreted in accordance with applicable Colombian law, including, without limitation:

• Ley 1480 de 2011 (Consumer Statute), including the right of withdrawal (art. 47) and payment reversal (art. 51).
• Ley 1581 de 2012 and Decreto 1377 de 2013 (personal data protection / Habeas Data), under the supervision of the Superintendencia de Industria y Comercio (SIC).
• Ley 527 de 1999 (electronic commerce, data messages and signatures).

For users outside Colombia, the service further seeks to comply with applicable international standards, such as the European Union's General Data Protection Regulation (GDPR) and, for California (U.S.) residents, the CCPA/CPRA, on the terms described in the Privacy Policy. In the event of conflict, the mandatory rule most favorable to the consumer shall prevail.

• LUXISOFT: operator of the service; Data Controller for account, payment and usage data (Law 1581 of 2012).
• User: natural or legal person who registers and uses the platform.
• Portal: central authority (accounts, payments, server directory, support, blog, marketplace and AI assistant).
• Panel / server: Linux server that the user self-hosts and registers in the LUXIPANEL directory; the apps and portal connect directly to it, without LUXISOFT acting as an intermediary.
• Tokens: prepaid, one-time-purchase credit used in the module marketplace and the AI support assistant; tokens never expire.
• App-unlock subscription: an annual, auto-renewing in-app subscription (Google Play / App Store) that enables registering and connecting servers from the mobile and desktop applications.
• Blog publishers program: advertising revenue share for content authors.
• Marketplace: module store where developers publish extensions and receive payouts for their sales.

• Be of legal age and have legal capacity in your jurisdiction.
• Provide truthful, complete and up-to-date information.
• Keep your credentials, passkeys and recovery codes confidential.
• Responsibly safeguard the SSH credentials of your servers and keep them consistent with those registered in LUXIPANEL.
• Comply with applicable law and these terms.

Use of the platform is reserved for persons of legal age. Should a minor access the platform, they must always do so under the supervision and responsibility of their parents, legal guardians, or a responsible adult.

LUXISOFT may reject registrations or suspend/cancel accounts that fail to meet these requirements.

Charges are made in Colombian pesos (COP) through the Wompi payment gateway. Amounts shown in USD are indicative and may vary according to the exchange rate in effect at the time of payment.

LUXISOFT does not store card data: processing takes place entirely within Wompi's secure environment. Each approved transaction generates the corresponding payment record in accordance with applicable tax regulations and is logged in the portal history.

Price changes apply only to future purchases and never to balance already acquired.

LUXIPANEL is funded through two mechanisms, with no data (MB) charges and no balances that expire:

• Tokens: prepaid, one-time-purchase credit. They are used in the module marketplace and the AI support assistant (charged according to the tokens actually consumed by the model: input, cached input and output). Tokens never expire and involve no renewals or recurring charges.
• App-unlock subscription (USD 9.99/year): an annual, auto-renewing subscription purchased in-app (Google Play / App Store) that enables registering and connecting servers from the mobile and desktop applications. Management, cancellation and renewal are handled in the corresponding store under its terms.

The user self-hosts their own LUXIPANEL panel and the apps connect directly to their server; LUXISOFT does not charge for traffic nor intermediate that connection. There are no automatic renewals or recurring charges without express consent, except the app-unlock subscription, which the user controls in the store.

LUXIPANEL's software is governed by two different licensing regimes depending on the component: (a) the code of the LUXIPANEL administration panel is free/open-source software; and (b) the rest of the platform is proprietary to LUXISOFT. Except for the code released under an open-source license, the software, content, designs, trademarks, source code and documentation of LUXIPANEL are works protected by copyright and owned by LUXISOFT or its licensors, in accordance with Ley 23 de 1982, Decisión Andina 351 de 1993 and Ley 1915 de 2018. The computer program is treated as a literary work for the purposes of its protection.

LUXIPANEL panel — open source (AGPL-3.0). The source code of the LUXIPANEL administration panel —the component that the user may self-host— is released as free software under the GNU Affero General Public License, version 3 (AGPL-3.0). Under that license, anyone may use it for any purpose —including commercial use—, study it, modify it, self-host it and redistribute it. In return, they must: keep derivative versions under the same AGPL-3.0 license; make the complete source code available for their modified versions, including to those who interact with them over a network (section 13 of the AGPL-3.0); preserve the authorship and license notices; and state the changes made. The full text of the AGPL-3.0 included in the panel's official repository governs and prevails with respect to this component. This openness does not waive LUXISOFT's ownership of its own code, which it retains and may additionally offer under separate commercial licenses.

Proprietary components. The following are not licensed under the AGPL and remain proprietary works of LUXISOFT, among others: the customer portal and the central authority (license server), the managed cloud service, single sign-on (SSO), the tokens system and its metering, the marketplace backend, and the proprietary designs and documentation. With respect to these components, LUXISOFT grants the user a personal, non-exclusive, non-transferable, non-sublicensable and revocable license of use, limited to the purposes of the service and to the term of the contractual relationship, which does not constitute an assignment of economic copyright. Except to the extent permitted by mandatory law, with respect to the proprietary components it is prohibited to copy, resell, sublicense, modify, decompile, disassemble or reverse-engineer them, or to commercially exploit the managed service without prior and express authorization.

Trademarks. The panel's open-source license grants no rights over the trademarks. «LUXIPANEL» and «LUXISOFT», together with their logos and visual identity, are trademarks of LUXISOFT; any modified version, fork or redistribution of the panel may not use those trademarks nor present itself as «LUXIPANEL», and must identify itself under its own distinct name.

Modules and extensions. Modules and extensions that interact with the panel through its defined plugin API or interface are considered independent works and may be distributed under their own license (including a proprietary or paid one); each author is responsible for the license they choose and for complying with it.

User content. The content that the user publishes (blog articles, marketplace modules) remains its exclusive property. By publishing it, the user grants LUXISOFT a non-exclusive, worldwide, royalty-free license that is sublicensable only to the third parties necessary for provision (e.g. Meta for syndication on Facebook/Instagram), for the purpose of hosting, reproducing, displaying, distributing and promoting it on the platform and its channels. This license terminates upon withdrawal of the content, except for: (i) the backup copies and records that LUXISOFT is required by law to retain, and (ii) copies already distributed or cached by third parties beyond LUXISOFT's control. The user represents that it owns or is duly authorized over such content.

You must use the platform lawfully and responsibly. It is prohibited to use it for illegal activities, fraud, malware distribution, identity impersonation, infringement of third-party rights, cyberattacks, or the use of third-party server credentials without authorization.

Non-compliance may result in immediate suspension or cancellation of the account, withholding of pending marketplace payouts and reporting to the competent authorities.

LUXIPANEL is offered "as is" and "as available". LUXISOFT does not guarantee absolute continuity or the total absence of errors, nor is it liable for the availability or condition of the customer's own servers to which it connects.

To the maximum extent permitted by law, and without prejudice to the mandatory limits set out below, LUXISOFT is not liable for indirect damages, loss of profit, loss of data or interruptions arising from external factors, from third-party services (Wompi, Google/Firebase, Cloudflare, AI providers, Meta) or from misuse by the user.

Mandatory limits to this clause. This limitation does not apply and shall be deemed unwritten insofar as it purports to: (i) exonerate or limit LUXISOFT's liability for willful misconduct or gross negligence (articles 1522, 63 and 1604 of the Civil Code; gross negligence is treated as willful misconduct); (ii) exclude liability for harm to the life, health or physical integrity of persons; or (iii) limit or waive the non-waivable rights of the consumer or the obligations that the law imposes on the supplier. In accordance with articles 42 and 43 of Ley 1480 de 2011, any clause that produces an unjustified imbalance to the detriment of the consumer, limits LUXISOFT's legal liability or entails a waiver of consumer rights shall be deemed null and void as a matter of law, without affecting the validity of the rest of the contract. The legal warranty on the service is recognized under the terms of articles 7 and 8 of Ley 1480 de 2011.

Liability cap. To the extent permitted by law and except for the cases in the preceding paragraph (willful misconduct, gross negligence, personal harm and non-waivable consumer rights), LUXISOFT's total aggregate liability to the user for any claim related to the service shall be limited to the amount actually paid by the user for the balance consumed during the three (3) months preceding the event giving rise to the claim.

The user is responsible for the configuration, administration, security and use of their account, their balance, their credentials and their servers. You must keep your own backups and apply good security practices on your infrastructure.

The SSH credentials you register are stored encrypted (AES-256-GCM) and never in plain text; even so, the user must rotate them if compromise is suspected and explicitly approve the host fingerprint on first contact (TOFU model).

In accordance with article 47 of Ley 1480 de 2011, where the transaction permits, the user may exercise the right of withdrawal within five (5) business days following the purchase; upon exercising it, LUXISOFT will refund the amounts paid without deductions or withholdings, within a period not exceeding thirty (30) calendar days.

Independently, in accordance with article 51 of Ley 1480 de 2011 and Decreto 587 de 2016, the user may request the reversal of a payment made by card or electronic payment instrument in cases of fraud, unsolicited transaction, product not received, product not matching what was requested or defective product, within five (5) business days following the date on which they became aware of the event, by submitting the request to the supplier and to the payment instrument issuer. The participants in the payment process have fifteen (15) business days to make it effective.

For users subject to the GDPR or other regulations, equivalent withdrawal rights may apply. The details, conditions and exceptions —including the non-refundable nature of digital balance already consumed— are developed in the Refund Policy.

• Right to clear, truthful, sufficient and timely information.
• Right to the protection of personal data (Habeas Data).
• Right to file petitions, complaints and claims and to receive a timely response.
• Right of withdrawal and of payment reversal in the cases applicable by law.

LUXISOFT may suspend or cancel accounts for breach of these terms, fraud, illegal use, security risk or request from a competent authority. The user may cancel their account at any time; unconsumed tokens are non-refundable except as provided in the Refund Policy and the law, bearing in mind that tokens never expire. The app-unlock subscription is cancelled in the store (Google Play / App Store) under its terms.

LUXIPANEL offers a publisher program that shares advertising revenue with the authors of blog content, whereby the publisher may receive up to 90% of the revenue attributable to their content, according to the program's current rules. Content goes through an editorial approval workflow before publication and may be syndicated on social media (Facebook/Instagram via Meta).

The publisher represents that it owns or is authorized over the content it publishes, respecting copyright and third-party rights. Payments are subject to identity verification, legal withholdings and the program's specific conditions.

Calculation, taxation and payments. The percentage of up to 90% is calculated on the net advertising revenue actually received and attributable to the publisher's content, according to the program's current measurement and rules, which LUXISOFT may update with reasonable advance notice. The publisher is responsible for its tax obligations; LUXISOFT will apply the withholdings required by law and may require tax identification and invoicing. Payments are subject to identity verification and to a minimum withdrawal amount, currency and periodicity published in the program. Blog content is and shall remain the property of the publisher; upon termination of the program or removal of the content, future payments cease and the license of use described in the intellectual property clause applies.

The marketplace allows developers to publish modules and extensions for LUXIPANEL and receive payouts for sales, upon enrollment as a developer and identity verification (KYC). LUXISOFT withholds a platform commission on each sale; the remaining balance is credited to the developer's account and may be requested as a payout through the enabled methods.

The developer is responsible for the quality, legality and security of its module, and warrants that it does not infringe third-party rights. LUXISOFT may review, reject or withdraw modules that breach these conditions or pose a security risk.

Revenue sharing and license to the end user. For each sale, LUXISOFT withholds a platform commission of 10% and credits the remaining 90% to the developer's account, payable as a payout through the enabled methods, subject to identity verification (KYC) and the tax withholdings required by law. The developer grants each buyer, through the platform, a license to use the module in accordance with the conditions it publishes and, failing that, a personal, non-exclusive and non-transferable license of use for the purposes of the service. The developer warrants ownership of or authorization over the module, its legality and security, and is liable to third parties in accordance with the indemnity clause. Refunds to the buyer may result in the proportional reversal of the corresponding commission and payout.

LUXIPANEL includes a support AI assistant that processes the user's queries through an OpenAI-compatible model provider. Interactions are sent to the provider solely to generate the response and provide the service; they are not used for advertising. The details of the assistant's data processing are in the Privacy Policy.

The assistant may make mistakes; its responses are indicative and do not replace the user's judgment or professional advice. Use of the assistant is charged against the data balance in proportion to the tokens consumed, according to the transparent equivalence published in the portal.

Assistant outputs. As between the parties, LUXISOFT does not claim ownership of the responses generated for the user in their session, which the user may use for the purposes of the service at their own discretion and responsibility. The user acknowledges that the outputs of an AI system may not be protectable by copyright (which requires original human authorship) and may be similar to those generated for other users. LUXISOFT does not guarantee the accuracy, originality or non-infringement of the outputs, and shall not be liable for the user's decisions made on the basis of them, in particular operations executed on their servers. LUXISOFT has agreed with the model provider that interactions are processed solely to provide the service and are not used to train its models or for advertising.

Legal warranty and proof of the transaction. LUXISOFT recognizes the legal warranty on the service provided, under the terms of articles 7 and 8 of Ley 1480 de 2011. Each transaction generates a receipt and supporting record that is retained in the portal history and sent by registered email. In accordance with Ley 527 de 1999, the data messages generated (receipts, acceptance of terms, transaction records) have functional equivalence and evidentiary value of a written document.

Availability and maintenance. LUXISOFT makes reasonable efforts to keep the service available, without guaranteeing uninterrupted availability unless a Service Level Agreement (SLA) has been agreed in writing and separately. LUXISOFT may carry out scheduled or emergency maintenance, endeavoring to give reasonable advance notice where possible. Interruptions attributable to LUXISOFT that prevent the use of the balance will be addressed in accordance with the legal warranty and the Refund Policy with respect to unconsumed balance.

Neither party shall be liable for the failure to perform or the delayed performance of its obligations —except for payment obligations already accrued— where this is due to force majeure or fortuitous event under the terms of article 64 of the Civil Code, that is, to unforeseeable and irresistible events beyond its control. The following are considered such, by way of illustration: natural disasters, conflicts, acts of authority, widespread telecommunications or power failures, massive cyberattacks (e.g. denial of service) and interruptions of essential third-party providers (Wompi, Google/Firebase, Cloudflare, AI providers, Meta).

During the force majeure event, the affected obligations shall be suspended without giving rise to liability for damages (articles 1604 and 1616 of the Civil Code); the affected party shall notify it as soon as possible and shall make reasonable efforts to mitigate its effects. If the event continues in such a way as to frustrate the purpose of the contract, either party may terminate it without penalty, without prejudice to the unconsumed prepaid balance, which will be treated in accordance with the Refund Policy.

The user, the developer and the publisher shall hold LUXISOFT harmless, together with its officers and employees, against any claim, demand, penalty, damage, loss or reasonable expense (including attorneys' fees) claimed by a third party and arising from: (i) the content or modules it publishes or distributes; (ii) the infringement of copyright, trademarks or other third-party rights; (iii) the improper or unlawful use of the platform or the server connection; or (iv) the breach of these terms or of applicable law on its part.

This obligation is limited to the damages actually attributable to the user's conduct and does not affect the non-waivable rights that the law grants to the consumer (art. 43.2 of Ley 1480 de 2011). LUXISOFT will give timely notice of the claim and may participate in its defense.

The parties shall seek to resolve disputes in good faith and directly. Failing agreement, the courts of Bogotá D.C., Colombia, shall have jurisdiction, and this agreement shall be governed by Colombian law. The consumer may turn, at their choice, to the courts of their domicile or to the Superintendencia de Industria y Comercio (SIC), which exercises jurisdictional functions in the consumer protection action (arts. 56 and 58 of Ley 1480 de 2011), without these terms being able to impose a jurisdiction other than that of their domicile.

International safeguard in favor of the consumer: nothing in the foregoing deprives the consumer user of the protection afforded by the mandatory rules of their country of habitual residence. In particular, consumers resident in the European Union/EEA retain the right to litigate before the courts of their domicile and to the mandatory protection of their local law (EU Regulations 1215/2012 "Brussels I bis" and 593/2008 "Rome I"), and data subjects may exercise the actions of article 79 of the GDPR before the authority or the courts of their residence.

LUXISOFT may update these terms and the features of the service. Material changes will be communicated through the channels available on the platform or by registered email, indicating their effective date. Continued use after they take effect implies acceptance.

Supplier identification: LUXISOFT — [full legal name], NIT [number], domicile [physical address in Colombia], service email [email], phone/WhatsApp [number]. NOTE: this data is placeholder and must be completed before publishing to production; an identification placeholder breaches the duty of information of arts. 23, 24 and 50 of Ley 1480 de 2011. This data also appears on the receipt for each transaction.

You can contact us through the LUXIPANEL support form or by the means above for inquiries, petitions, complaints and claims (PQR). We will respond within the fifteen (15) business days provided for responding to PQR, in accordance with Ley 1480 de 2011 and related rules.

If a clause is found to be invalid or unenforceable, the remainder shall remain in force. These documents constitute the entire agreement between the parties with respect to the service. The Spanish version is the canonical and prevailing version in the event of discrepancy with translations.

Reminder: this document is general information and does not constitute legal advice.

LUXIPANEL offers the “Sign in with Google” option as an authentication method, implemented via Google OAuth 2.0 through Firebase Authentication (Google Cloud / Firebase project: luxisoft, project number 456853307907, operated by LUXISOFT). The scopes requested are limited to the basic, non-sensitive identity scopes: openid, email and profile.

By choosing this option, the user grants their consent for LUXIPANEL to receive from Google the data described in the Privacy Policy, where the following are detailed: (i) the specific data of the Google Account that LUXIPANEL accesses (email, verification status, name, photo, locale, unique identifier, identity tokens); (ii) the purposes of use (account creation, identification, management of licenses and subscriptions, security, personalization, support and transactional communications); and (iii) the mechanisms of retention, revocation and deletion.

LUXIPANEL expressly declares that it complies with the Google API Services User Data Policy, including the Limited Use requirements: it does not sell Google user data, does not use it for advertising purposes, does not use it to train artificial intelligence models, and does not transfer it to third parties for purposes unrelated to the operation of the service.

For full details, see the LUXIPANEL Privacy Policy.